Support - DR 2100

Most probably there is a problem with power supply to the device.

Check if power adapter is firmly connected into sigarette lighter socket. Then check power cable connection to camera’s USB port. Make sure sigarette lighter socket has power.

This problem in 99% cases is caused by insufficient dash cam’s internal battery charge. During transportation, the battery may discharge completely (this is perfectly normal). Once connected to the power (when you turn the key to IGNITION position), the dash cam starts to boot. However, once the starter engages, the voltage in car’s electric system drops, and so the voltage in power adaptor. If the battery charge is not enough to maintain minimum required voltage, dash cam may freeze.

Once the dash cam’s battery has at least 15% charge, it would be enough to withstand voltage drops during engine start, and the dash cam will not freeze. So in the future, this problem should never reappear.

How to fix the problem: charge the device for at least 30 minutes. You can use enclosed USB cable and any USB wall charger, or you can simply let it connected to power adapter in your car. Once the battery is sufficiently charged, the device will work as it should.

If this does not help, using any pin, press RESET button on the bottom side. If battery is sufficiently charged, the device will re-start and will work normally.

Check if memory card is present and installed correctly. Try to remove and reinstall memory card. If this doesn’t help, format memory card. If it does not help either, replace memory card with new one. Use only MicroSD HC cards (up to 32Gb capacity), Class 10 or better.

When the camera does not record, it shuts down automatically shortly after stratup. Check if there is a memory card installed.

Image rotation option is set to ON. Check Image rotation setting in General Settings menu.

This is because there is no more available space on memory card. Most probably, there are too many protected video segments. Format memory card and decrease shock sensor sensitivity (General Settings / Shock sensor menu).

There might be some dirt or grease on the windshield or suction cup. Clean both silicon suction cup and the spot on the windshield with soapy water, and then replace suction cup.

Microphone is muted. Check if microphone icon on the display is not crossed out. To unmute the microphone, press [] button when camera is recording.